1. My Account
Why should I create an account?
Creating an account offers benefits such as:

• Order history

• Faster purchases

• Wishlist

• Access to exclusive offers

• Participation in events and promotions

How is my personal data used?
Your data is used exclusively for:

• Account creation

• Order processing

• Sending newsletters (if authorized)

• Event registration

We guarantee complete respect for your privacy.

2. Payment Methods
What payment methods are available?
We accept:

• Credit cards

• Pix

• Bank slip

• PagSeguro

All transactions are conducted in a secure environment.

3. Shipping and Delivery
How much is the shipping cost?
Shipping costs are calculated automatically at checkout, based on the delivery address and the purchase amount.

How are shipments made?
We work with partner carriers specializing in fast and secure deliveries.

Where can I receive my order?
We deliver nationwide.

How long will it take for my order to arrive?
Delivery time varies depending on the shipping method chosen. Generally, delivery takes place between 3 and 7 business days after payment confirmation.

How do I track the status of my order?
You will receive a confirmation email with the tracking number as soon as your order is shipped. You can also track it through your account on the website.

Do pre-order and customized products have different delivery times?
Yes. Pre-ordered or customized products follow the delivery timeframe indicated at the time of purchase.

4. Exchanges and Returns
What is the deadline for requesting an exchange?
You can request an exchange within 15 days of purchase, provided the product is in perfect condition, with tags and original packaging.

How do I return a product?
Return requests must be made within 7 calendar days of receipt. The product must be unused, with original tags and packaging.

Can personalized products be returned?
No. Personalized products cannot be returned or exchanged, except in cases of manufacturing defects.

What should I do if the product arrives defective or damaged?
If the product does not arrive in good condition, please contact us at brasilboards@gmail.com and we will arrange for a replacement item to be sent.

What is the refund timeframe?
After receiving and analyzing the returned product, the refund will be processed using the same payment method within 30 business days.

5. Contact
If you need help or have further questions, please contact our customer service:

• Email: brasilboards@gmail.com

• WhatsApp: +55 11 9 6924-5685

• Business hours: Monday to Friday, from 9 am to 6 pm.